Frequently Asked Questions
Do I need to move everything out during restoration?
In most cases, no. The Paul Davis Restoration of Asheville team will assess the affected areas and advise if certain items should be packed out to protect them or to allow repairs to proceed. If a pack‑out is needed, we’ll coordinate, inventory, and help manage the process from start to finish.
Can I walk through my home while it’s drying?
It’s best to minimize foot traffic in wet or drying areas to reduce accidents and speed up drying. If you must pass through, wear appropriate footwear and follow our technicians’ guidance on the safest path.
My ceilings are wet. What needs to be done?
Our certified professionals evaluate moisture levels and determine how far water has traveled. In some cases, we may need to open sections of the ceiling to increase airflow or remove wet insulation. By thoroughly drying these areas, we reduce the risk of mold growth and structural damage. We’ll keep you informed throughout each step.
How do you handle sewage contamination?
Because sewage (Category 3 water) poses serious health risks, our Paul Davis Restoration of Asheville team follows strict safety protocols. We disinfect hard surfaces with commercial‑grade products. Porous materials like drywall, carpet, and certain contents that absorb contaminated water typically need to be removed and disposed of.
What happens when water floods my property, and what are the potential effects?
– Drywall & Paint: Peeling, bubbling, and hidden moisture in insulation.
– Wood Damage:Warping, swelling, and eventual rot.
– Flooring: Carpets and hardwood can be ruined if not treated quickly.
– Electronics & Safety: Moisture can damage electrical systems and devices, creating hazards.
Paul Davis Restoration of Asheville responds quickly to extract water, stabilize the site, and thoroughly dry surfaces to protect your home or business.
How long does it typically take to dry a property?
Many projects dry in about 2–5 days, depending on how long the water was present, the materials involved, and site conditions. We monitor moisture daily to ensure efficient progress.
What services does Paul Davis Restoration of Asheville provide?
We specialize in Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Storm Damage Restoration, Contents Cleaning & Storage, Reconstruction Services, Property Improvement, Kitchen Remodeling, Bathroom Remodeling, Biohazard/Trauma Cleanup, Commercial/Industrial Restoration, and Residential Restoration—with the goal of returning your property to pre‑loss condition as quickly as possible.
Does Paul Davis Restoration of Asheville handle insurance claims for clients?
Yes. We work with all major insurance carriers and provide direct billing. We’ll keep you informed throughout so you’re not stuck managing complex paperwork alone.
Are you licensed, insured, and bonded?
Yes. Paul Davis Restoration of Asheville holds required licenses, is insured and bonded, and our technicians receive ongoing training and certifications so your property is in capable, trustworthy hands.
How quickly can you respond to an emergency?
Our 24/7 emergency team typically arrives within 90 minutes—often sooner if you’re close to our Asheville office. Rapid response helps prevent secondary damage like mold or structural deterioration.
How do you assess the extent of the damage?
We use professional tools such as infrared cameras and moisture meters to detect hidden moisture and structural concerns, then create a targeted plan for cleanup, drying, and restoration.
What do you do to prevent mold growth after water damage?
Fast, thorough drying is key. We deploy high‑capacity dehumidifiers, industrial air movers, and apply antimicrobial treatments on vulnerable surfaces as needed to help prevent mold from taking hold.
Do you offer any service guarantees?
We provide a 1‑year workmanship warranty and use only qualified, background‑checked, industry‑certified employees. As a full‑service restoration provider, we don’t walk away after mitigation—we also handle the reconstruction if repairs are required—so you’re covered from start to finish.
Are your cleaning products and methods eco‑friendly?
We strive to use environmentally conscious cleaners whenever possible, balancing powerful remediation with safety for people, pets, and the planet.
What safety measures does Paul Davis Restoration of Asheville take on‑site?
Our technicians follow IICRC and OSHA guidelines, wear appropriate PPE, and use containment and protection strategies to safeguard unaffected areas. Safety for your family and our team is top priority.
Can you remove tough odors like smoke or mildew?
Yes. We use specialized equipment—such as ozone machines and hydroxyl generators—and proven processes that neutralize odors at the source rather than just masking them.
Do you provide post‑restoration cleanup services?
Absolutely. Once the primary work is complete, we can deodorize, sanitize, and perform detailed cleaning so your property is move‑in ready.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"Can't say enough about the help we received working with Paul Davis Restoration of Asheville. Like so many Western North Carolina residents our home was badly damaged due to fallen trees through our roof during Hurricane Helene on September 27, 2024. We called Sharon Green who showed up within 24 hours of our call. We were so impressed by her knowledge and level of professionalism we hired her on the spot."
"The Paul Davis team of Asheville provided us with amazing service when we had a recent water leak. They came to help us within 24 hours of us putting a claim with our insurance company and they followed through until we were completely satisfied with their work! They responded almost immediately to our concerns and questions. We enjoyed working with the entire team."
"would HIGHLY recommend Paul Davis Restoration for all your mitigation/repair needs. Had a water heater leak which resulted in mold behind our walls. They were there the day after I contacted them to assess the situation. All their personnel were timely and professional. We had many steps to get our downstairs bedroom and utility room back to perfect, but they did it! I cannot recommend them enough!"
Our Service Area
Serving Asheville
- Asheville
- Hendersonville
- Weaverville
- Waynesville
- Fletcher
- Brevard
- Rutherfordton
- Burnsville
- Canton
- Black Mountain
- Leicester
- Candler
- Arden
- Marshall
- Clyde
- Swannanoa
- Fairview
- Mars Hill
- Cherokee
- Mills River
- Columbus
- Tryon
- Alexander
- Mill Spring
- Maggie Valley
- East Flat Rock
- Horse Shoe
- Saluda
- Zirconia
- Etowah
- Lake Lure
- Barnardsville
- Hot Springs
- Rosman
- Penrose
- Cedar Mountain
- Gerton
- Lake Junaluska
